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Expertise in ERP/CRM Implementation

Since 2006, Dhyey has proudly watched its clients scale to newer heights, thanks to the control – Dhyey has presented to their organization by executing the most suitable, tailored-made Global ERP/CRM sytem such as Microsoft Dynamics ERP and CRM (Navision, NAV, D365BC/Business Central, AX, D365 Finance, D365 Supply Chain Management, D365 projects services, D365 field services, D365 sales and D365 customer services solutions).

Succeed together through the ERP/CRM implementation go-live

If you are looking for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) experts to evaluate, select and implement the most suitable ERP/CRM software for your business organization, then let Dhyey be your partner. Headquartered in Vadodara, India, having sales and support offices at Vapi, Surat, Ahmedabad in INDIA and Houston in USA, we are a leading ERP implementation services provider for many successful companies across the globe, ingeniously helping businesses optimize their ERP/CRM implementation by offering the best solutions and strategies.



We identify challenges, engineering change request, production planning & scheduling, tracking inventories, resource planning and services faced by Industrial Manufacturing, High Tech, Automotive, Engineering and Machine manufacturing, implement ERP systems with innovative solutions.



Most process manufacturers face challenges like product costing, annual production forecast, production planning, maintenance management and payroll for Food & Beverage field, Paints, Specialty chemicals, Bulk-drug, Pharmaceuticals, Chemicals, Tire manufacturing, Dhyey helps implement solutions with innovative approach.



For major challenges like manage documents, sales commission management, contracts, statutory compliance, multi-site operations and inventory tracking faced by Trading, Agritech, Chemical Trade, Importer, Exporter, Coal Trade, Star Exporter, Dhyey helps implement ERP & CRM system with innovative solutions.



Professional Service faces key challenges like resource scheduling, time tracking, revenue recognition, billing and contracts, requisitions and documents faced by Accounting, Architect, Engineering, IT Services, Management Consultants, Projects Services, where Dhyey can implement ERP & CRM systems with innovative solutions.

Our strategic approach for ERP/CRM implementation

Analysis Stage

The Analysis phase represents the official start of the implementation. This phase defines the activities required to initiate and effectively plan the entire project. The key objectives for this phase in implementation include:

1. Execution of the project Kick-off meeting.

2. Documentation and approval of functional requirements.

3. Execution and documentation of Fit Gap Analysis.

Design & Development Stage

The goal of the Design & Development phase is to define how the business requirements will be designed, developed and in-house testing. The phase includes configuration of the overall Microsoft Dynamics solution and the design and development of specific customizations needed to satisfy business requirements identified during the Analysis phase. The customizations can range from simple user interface or report modifications to moderate-to-complex functionality additions or modifications. Customizations may also include the integrations and interfaces and data migration elements required to support the requirements with:

1. Execution of designing identified “gaps”.

2. Development of designed solution.

3. Perform unit testing and with unit scripts.

4. Execution of the project discussed in Kick-off meeting.

Go-Live & Operation Stage

The Go-Live phase is where all the efforts of the project team come together for a successful transition to the new ERP solution. Key activities in this phase include End User Training, User Acceptance Testing, and the actual cutover to the new or upgraded production environment. For Enterprise projects, Performance Testing is also completed and post process perform – a final quality audit and project closure:

  1. End User Training
  2. User Acceptance Test Results
  3. Final Data Migration
  4. Final System Readiness & Go-Live Checklist
  5. Production Environment
  6. Cutover to Production

HyperCare Support

The Support phase defines the activities required to close the project, provide post-production support, and transition the solution and knowledge to the customer. Key objectives of this phase include providing post–go-live support, transitioning the solution to support, performing a final quality audit, and project finalization:

1. Project Closure Report

2. Final Delivery of all Project Deliverables

3. Documented Lessons Learned